Reference

Privacy Policy — How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep you updated on your balance. This policy explains what we gather, how we use it, and who you contact to request changes or deletion.

Account dataWallet transaction recordsDevice & session logsContact preferencesRetention limits
Explore the Lobby Read FAQ
c7777 Privacy Policy — How We Handle Your Information
POLICY CONTACT

How to Reach Us About Privacy

Questions about what we collect, how long we keep it, or how to request a copy of your data go to our support desk. Live chat is the fastest route during business hours. The contact form routes privacy requests to the compliance team, who reply within a few business days.

Live Chat Open the chat widget in the bottom corner of any page. Tell the agent you have a privacy question and they'll escalate it to the compliance desk if needed. Available during business hours Bangladesh time.
Contact Form Fill in your account email, select Privacy Inquiry as the topic, and describe your request. The compliance team reviews these daily and replies within two to three business days with next steps.
Email Support Send privacy questions to the support email listed in the site footer. Include your registered mobile number so we can verify your account before sharing any personal data details.
DATA HANDLING

How We Protect and Manage Your Information

We encrypt wallet transaction data in transit and at rest so bKash, Nagad and Rocket payment details stay secure between your device and our servers. Session cookies expire after logout or thirty minutes of inactivity. Marketing preferences live in your account settings; toggle them off to stop promotional messages. Closed accounts enter a retention hold for record-keeping, then personal identifiers are purged according to archival schedules.

Encryption Standard All data moving between your browser and our platform travels over TLS connections. Wallet identifiers and transaction records are stored in encrypted database fields so even internal logs do not expose plain-text payment details.
Cookie Management Essential cookies keep you logged in and remember language settings. Analytics cookies track page visits to improve lobby layout. You can block analytics cookies in your browser without affecting account access or deposits.
Account Security We log login timestamps and device fingerprints to spot suspicious access patterns. If we see a login from an unfamiliar location, you get an SMS alert asking you to confirm or reset your password immediately.
Data Retention Active accounts keep full transaction history for as long as you play. After you close your account, we hold core records for the minimum period local financial rules require, then delete personal identifiers and leave only anonymised summaries.

Privacy Policy Questions

We ask for your mobile number, a password, and your preferred wallet type — bKash, Nagad or Rocket. Once you make a deposit, we log the wallet account identifier and transaction reference so we can match payments to your balance.

While your account is active, we keep every deposit and withdrawal record so you can review them in your history tab. After account closure, we hold records for the minimum retention period local financial regulations require, then anonymise them.

Yes. Contact support through live chat or the contact form, confirm your registered mobile number, and the compliance desk will prepare a summary of your account data, transaction log and contact preferences within a few business days.

We pass transaction references to payment processors so bKash, Nagad and Rocket deposits clear into your account. We do not sell your wallet identifiers, mobile number or contact details to marketing companies or data brokers.

Log in, open account settings, and toggle off marketing notifications. Changes take effect immediately. You will still receive transactional messages like deposit confirmations and withdrawal alerts because those are tied to account activity.

Core transaction records enter a retention hold for the period local financial rules require. After that window closes, we delete your mobile number, wallet identifiers and contact preferences, leaving only anonymised summaries for internal audit purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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